Frequently Asked Questions
Everything you need to know about shopping at Petplanet
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest girth, and back length to ensure the most comfortable fit for our fashion pieces.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. For hygiene reasons, please ensure the garment is free of pet hair before returning.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pet's outfit for a special event.
Are the materials safe for sensitive pet skin?
Absolutely. At Petplanet, we prioritize high-quality, hypoallergenic fabrics like organic cotton and soft knits to prevent irritation and ensure maximum comfort for your furry friend.
Can I wash the pet clothing in a machine?
Most of our items are machine washable on a gentle cycle with cold water. However, we recommend checking the specific care label on each garment to maintain its shape and color.
Do you offer international shipping?
Yes, we ship our pet fashion collections worldwide. International delivery times and shipping costs vary by destination and are calculated at the final stage of checkout.