Returns & Exchanges
At Petplanet, we want you and your furry companion to be completely satisfied with your fashion purchases. If a size or style isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they remain hair-free and in sellable condition.
Attach the Shipping Label
Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing